The time I need to prepare an order for shipment varies from 3 to 5 days. days since they are products made by hand one by one.

Spain: 1-3 business days
EEUU: 2-4 business days
Canada: 2-4 business days
Europe: 1-3 business days
Europe no-EU: 1-3 business days
Any other place: 3-6 business days

I will do my best to meet these shipping estimates, but cannot guarantee them. The actual delivery time will depend on the delivery method you choose.

Buyers are responsible for any customs and import taxes that may apply. I am not responsible for delays due to customs.

I gladly accept exchanges and returns

Contact me within 14 days of delivery
Return items within 21 days of delivery

I do not accept cancellations

But please contact me if you have a problem with your order.

The following items cannot be returned or exchanged

Due to the nature of these items, unless they arrive damaged or defective, I cannot accept returns for:

• Custom orders

• Items on sale

Return conditions

Buyers are responsible for the return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

✿I do not ship orders to P.O. Box with DHL express.

✿ Shipping times

Spain: 24-48 HOURS with Correos Express.
Europe: takes 3 days with UPS.
USA: Standard 5-8 days and 1-3 days by DHL express.
International Anywhere Else: It usually takes 5-8 business days (Australia, Canada, Russia, Africa, Brazil, etc.).

PLEASE SEND ME YOUR SHIPPING AGENCY PHONE NUMBER.

SWITZERLAND BUYER:

WE NEED YOUR IDENTITY CARD NUMBER FOR CUSTOMIZED

Each item is packaged in a beautiful cardboard box wrapped in delicate tissue paper and a small bouquet of preserved flowers.

Let us know if you want to leave a message or dedication.

Piñatex Bags care instructions:

1. Clean your product thoroughly and effectively with a cloth soaked in warm soapy water. (If your item is very dirty, you can rinse it with lukewarm water but never fully submerge the product as this will cause irreversible damage.)

2 Let your item dry before making any application and avoid using a heat source to dry faster as this could cause damage.

3 We recommend that you use a colorless natural wax for your # MadeFromPiñatex products. Apply a small amount to a soft, dry cloth and rub moderately over the fabric in circular motions until completely absorbed. Don’t use too much wax as it may not be fully absorbed.

4 Let your item dry naturally for 24 hours after application.

5 You can also buff the wax with a dry cloth or a soft brush.

For more information on the material, visit: www.ananas-anam.com Garment label Piñatex

If you have an idea in mind, contact me through the Customize form.

If the shipping agency say that your order is delivered, I understand the order completed. But if you have problems with the shipping, please contact to me, and I will try to solve the problem or we can put a claim together.

The standard shipping is free of charge in a few countries, but don’t require a signature and is deposited in the mailbox.
Please, bear this in mind when choosing it.
With Express shipping you will have detailed tracking and guaranteed signature.